Returns

What can I return?

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items if they are sent back in a resaleable condition - unopened in their original packaging.

You are responsible for the costs of safe return and postage or dispatch back to our returns address.

However we can't accept returns once opened and the tamper seal is broken.

Faulty Items

We sincerely apologise if you have experienced any fault with your items.

Our customer service team would be happy to assist - Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.

If you have a printer we can send you a label for a pre-arranged collection. If not then you can return it to us by a standard delivery service of your choosing.

We will refund you for any standard shipping costs. However, no refund will be given for any additional service delivery costs you may have chosen.

How to Return

Email us at info@otocbd.com or message us through our contact form to let us know that you are returning the items.

Please send the goods to:

Attn: Vicky @ OTO
FuturePro Logistics Ltd
40 and 45 Easter Park, Benyon Road,
Reading
RG7 2PQ

* Please note, Northern Ireland is excluded from free UK returns.

Contact OTO

How long does it take?

We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card.

These products are not for use by or sale to persons under the age of 18. These products should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA or the MHRA. This product is not intended to diagnose, treat, cure or prevent any disease. By using this site, you agree to follow the privacy policy and all terms & conditions printed on this site. Void where prohibited by law. ©2020 OTO International Ltd